From social-media exposure to manageable online orders
As social attention grew, the chef had to prepare hot meals, manage orders, answer repetitive questions, and publish content at the same time. Every message required a personal response and pulled attention away from the kitchen.
- ✓Designed and developed the mobile-friendly PFK Orders website
- ✓Created and organized the online product catalog and ordering experience
- ✓Added AI-assisted answers and Facebook Messenger automation
- ✓Built post-purchase thank-you and customer-loyalty follow-up automations
Customers gained a clear place to explore Polynesian foods, understand individual products, place orders online, and receive timely answers to common questions.
The connected system made incoming questions and orders more manageable, giving the chef more time to focus on food quality, kitchen operations, and fulfilling orders.